Privacy Policy

Last updated: 26 September 2026

1. Who we are

CQC Consultant provides CQC registration, compliance, governance and mock-inspection consultancy support. For privacy enquiries you can contact us through the website consultation form or write to CQC Consultant, Argent House, 175 Hook Rise South, Tolworth, Surrey, KT6 7LD.

2. Information we may collect

We may collect information you choose to provide when you contact us, request a consultation or make an enquiry. This may include your name, organisation, contact details, service type, location, regulated activities, project requirements and the content of your message.

We may also receive technical information about use of the website, such as pages viewed, device/browser information and interaction data, through website analytics and similar technologies.

3. How we use personal information

• to respond to enquiries and arrange consultations;
• to understand the support you are seeking and prepare proposals or scopes of work;
• to provide agreed consultancy services;
• to administer our relationship with clients and maintain business records;
• to improve website performance, content and user experience;
• to meet legal, regulatory, accounting or security requirements.

4. Lawful bases

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate business interest that is not overridden by your rights. Where consent is required, you can withdraw it at any time.

5. Analytics and cookies

This website uses Google Analytics 4 to help us understand website usage, including page views and selected interactions such as telephone, consultation and form activity. Analytics may use cookies or similar technologies. You can control cookies through your browser and any cookie controls made available on the site.

6. Sharing information

We do not sell personal information. We may share information with service providers that help us operate the website, communications, analytics, document storage or professional services, where this is necessary and subject to appropriate safeguards. We may also disclose information where required by law.

7. International transfers

Some technology providers may process information outside the United Kingdom. Where this occurs, we expect appropriate safeguards to be used in accordance with applicable data-protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain business records, resolve queries and meet legal or regulatory obligations.

9. Your rights

Depending on the circumstances, UK data-protection law may give you rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, or request transfer of information. You may also have the right to complain to the Information Commissioner's Office.

10. Security

We take reasonable organisational and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

11. Links to other websites

This website may contain links to external websites, including official regulatory sources. Their privacy practices are controlled by those organisations and are not covered by this policy.

12. Changes to this policy

We may update this policy when our website, services or legal requirements change. The latest version will be published on this page.