Terms & Conditions

Last updated: 26 September 2026

1. About these terms

These terms apply to your use of the CQC Consultant website. Consultancy work is also subject to the proposal, scope of work, engagement letter, invoice or other written agreement issued for the relevant project. If there is a conflict, the specific written agreement for the project will take priority for that engagement.

2. Our services

CQC Consultant provides consultancy support relating to areas such as CQC registration, governance, compliance, quality systems, inspection readiness, mock inspections and remedial improvement work. The precise service, deliverables, timescale and fee will be agreed before work begins.

3. No guarantee of regulatory outcome

Our work is advisory and intended to support preparation, governance and compliance. We do not act for the Care Quality Commission and cannot guarantee registration, inspection ratings, regulatory decisions, enforcement outcomes or approval by any regulator.

4. Client responsibilities

You are responsible for providing accurate and timely information, documents, access and instructions needed for the agreed work. You remain responsible for the operation of your service, management decisions, regulatory compliance and the accuracy of information submitted to regulators.

5. Scope changes

If the scope, number of locations, regulated activities, service type, urgency or required deliverables change, we may need to revise the work plan, timescale or fee. Any material change should be agreed before additional work is undertaken.

6. Fees and payment

Prices shown on the website are indicative unless expressly stated otherwise. The applicable fee, VAT treatment, payment schedule and any additional costs will be set out in the relevant quotation, proposal or invoice. Work may be paused where an agreed payment becomes overdue.

7. Appointments, site visits and remote work

Consultancy may be delivered remotely, by telephone or video, at our office, or at a client location depending on the agreed service. Where a site visit is required, travel or other agreed expenses may be charged if specified in the quotation.

8. Confidentiality

We will treat non-public client information as confidential and use it for the agreed work, subject to any legal or professional obligation requiring disclosure. Clients should avoid sending information that is not necessary for the consultancy task, particularly unnecessary patient or service-user identifiable information.

9. Intellectual property

Unless otherwise agreed in writing, pre-existing templates, methods, know-how and generic materials remain the property of their respective owner. Bespoke deliverables supplied and paid for may be used by the client for its own internal business and regulatory purposes. They must not be resold, republished or represented as third-party regulatory approval.

10. Website information

We aim to keep website information useful and current, but regulatory requirements, guidance and CQC processes can change. Website content is general information and should not be treated as a substitute for advice based on the circumstances of a particular provider or regulated activity.

11. External links

Links to the CQC, government websites or other external sources are provided for convenience and reference. We are not responsible for the availability, accuracy or content of third-party websites.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, responsibility for a consultancy engagement will be governed by the written terms agreed for that project. We are not responsible for losses caused by inaccurate or incomplete information supplied to us, decisions made outside the agreed scope, or changes in law, guidance or regulator practice after advice was provided.

13. Ending an engagement

Either party may end an engagement in accordance with the applicable proposal or written agreement. Fees may remain payable for work already completed, committed third-party costs and other amounts properly due up to the effective termination date.

14. Governing law

Unless a project agreement states otherwise, these website terms are governed by the laws of England and Wales and disputes are subject to the jurisdiction of the courts of England and Wales.

15. Contact

Questions about these terms can be sent through the website consultation form or by writing to CQC Consultant, Argent House, 175 Hook Rise South, Tolworth, Surrey, KT6 7LD.